F.A.Qs

Frequently Asked Questions (FAQs)

We understand that you may have some questions about our products and services. Below are answers to some of the most common questions our customers ask. If you don’t find the answer you’re looking for, feel free to reach out to our 24/7 customer support team.

1. What products do you offer?

We offer a wide range of trendy, high-quality products, including fashion, beauty, and lifestyle items. Our products are carefully curated to meet the latest trends and quality standards.

2. Do you ship worldwide?

Yes, we offer worldwide shipping to most countries. Some restrictions may apply due to customs regulations, so please check our Shipping Information page for details.

3. How long does shipping take?

We offer fast shipping options, and delivery times vary depending on your location. On average, it takes between 7-14 business days for most international orders.

4. How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your order on our Order Tracking page.

5. What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other popular payment gateways. All transactions are secured and encrypted for your protection.

6. Do you offer a money-back guarantee?

Yes, we offer a 30-day money-back guarantee on all purchases. If you're not satisfied with your order, please refer to our Return Policy for more details on returns and refunds.

7. How do I return or exchange an item?

To return or exchange an item, please contact our customer support team with your order number and reason for the return. We will guide you through the process and provide you with a return address.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately. We will resolve the issue by offering a replacement or a refund as per our Return Policy.

9. Can I change or cancel my order?

You can change or cancel your order within 24 hours of placing it. Please contact our customer support team as soon as possible to make any changes.

10. Are your products high quality?

Yes, quality is our top priority. We work closely with reputable suppliers and conduct rigorous quality checks to ensure our products meet high standards.

11. Do you offer any discounts or promotions?

Yes, we frequently offer discounts and promotions. Subscribe to our newsletter and follow us on social media for updates on the latest deals.

12. How can I contact customer support?

Our customer support team is available 24/7. You can contact us via email at support@lushly.com or through our Contact Us page.

13. Is my payment information secure?

Yes, we use secure encryption technologies to protect your payment information. Your data is handled with the utmost care to ensure a safe shopping experience.

14. Do you offer gift wrapping or gift cards?

We offer gift wrapping services upon request. You can also purchase digital gift cards for friends and family, which can be used at checkout.

15. What if I have a question that’s not listed here?

If you have a question that is not covered in these FAQs, please reach out to our customer support team. We are here to assist you 24/7.

Thank you for choosing us. Happy shopping!